Refund and Returns Policy

Effective Date: December 3, 2024

At Rati Dynamic Tech, we are committed to providing high-quality electrical equipment and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns

We accept returns within 30 days of the date you received your product. To qualify for a return, the product must be unused, in its original condition, and in the original packaging. The following items are not eligible for return:

  • Products that have been opened or used
  • Custom or special order products
  • Clearance or sale items

2. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.

3. Exchanges

If you need to exchange a product for a different model or size, please contact us at [email protected] to arrange for the exchange. The product must be returned in accordance with our return policy above.

4. Shipping Costs

Customers are responsible for the shipping costs associated with returning items. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide you with a return label and arrange for a replacement or refund.

6. How to Initiate a Return or Refund

To initiate a return or request a refund, please contact us at:

Please include your order number, a description of the issue, and whether you are requesting a return, refund, or exchange.

7. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Digital services

8. Changes to the Refund and Returns Policy

Rati Dynamic Tech reserves the right to amend or update this policy at any time without prior notice. Changes will take effect immediately upon posting on our website.